We are proud to receive many letters and cards from families following a funeral. Here are some comments which have been posted on websites such as Google Reviews
'40 years ago we lost our father and the family business of A & A Walters were there to help us. 18 months ago we lost a brother and A & A Walters was still there to help us (even Mick). Sadly in June we lost our mother and had no hesitation on calling on the services of "Walters". As usual a professional and caring funeral was arranged by experienced and thoughtful staff (thanks Phil). No request was too large or small to be met. On the day everything ran smoothly and we had nothing to worry ourselves about. It happened like "Walters" said it would. We are fortunate in Tipton to have a family business such as "Walters" and not a multi branch company hiding behind a family name. Death is a fact of life, so we will be back we just hope that it will be another 40 years. Thank you all. ' J. H.
My mother passed away recently aged 93 years. I always thought I would be able to deal with her funeral easily given the passing was not altogether unexpected however I was devastated and really did not know what to do first. I approached A & A Walters and from the moment I walked into their premises, I felt as if I had found a soulmate. The care I received was second to none, all of my wishes were carried out professionally and with true sensitivity. At a time when I was feeling at a loss with everything the team at A & A Walters took over and covered details I had not even thought about. My mother was an 'old fashioned lady' who wanted an 'old fashioned funeral'. This is what we as a family were able to give her. Special thanks must go to Paul who sorted out all the fine details for me, I will be eternally grateful.' G.A.
'I asked the team at A & A Walters to arrange the funeral of my late father in January 2013. From the initial phone call to the office it was clear that here were a team of people that were not only totally professional but really cared for you at this difficult time. The team at A & A Walters took care of everything, it was all arranged and executed with great care and dignity, and at a time when you are "least at your best" to take care of the fine details. I was truly impressed with the way it was all dealt with for me and my family. My special thanks to Jane who sorted our service, it was so very special.' K.G.
'15 years ago my mother in law chose A & A Walters to care for father in law when he passed away. Their service was excellent so when mother in law sadly passed away in October 2012 we had no hesitation in choosing them again. Phil took care of our requirements and was professional, courteous and delivered excellent customer service. He assisted us every step of the way to ensure that we were able to say goodbye to Mom in a caring and dignified manner. Although Phil was our main contact, everyone else we came into contact with, be it on the telephone or when we called in to collect donations after the funeral, showed us sympathy and courtesy. We would not hesitate in recommending them to anyone, they provide a professional and caring service.' L.D.
'Thank you so much for the personalised, unique service you gave to us. You made our traumatic loss more bearable. Sarah was our initial point of contact. She had just the right demenour. Very caring and efficient. Thanks to you all. My family were particularly comforted by the multimedia presentation Jeremy put together for us. I cannot express enough how much it helped. Having the photos, music, moms voice and little video snippet made her funeral feel more of a celebration of the life she had. I felt really proud of her and knew she would be absolutely chuffed to see the beautful momento you created. I have never seen anything like it done before and it was just right. I only wish we had discovered you a few years ago when we lost our young Son. Still, we have you in our hearts now, so we will be back....just not too soon I hope. Thankyou all x' K.K.
'AA Walters has always been my families choice to use for family funerals. 3 years ago I lost my dear Mum and a few weeks ago I lost my dear Dad. This family run business makes what is a very distressing and upsetting part of our lives that little bit more bearable to deal with. Professional, polite, caring people who were happy to listen to my requests and requirements and fulfill them to the very detail. I am confident I wouldnt have got a better service anywhere. Only the best would do for caring for my dear parents and they did it perfectly with care and compassion. Thank you to Mr Walters, Phil, Bert, Andy, Chris and everyone else who played a part in my dear parents final journey.' A.R.